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About Us


Brown-Wilson Group is the premier provider of competitive intelligence, market research, opinion mining, sentiment analysis, services evaluation and strategic consulting services to Fortune 2000 companies worldwide.  We gather unbiased, accurate and timely competitive services information, client experience measurements and user opinions. We deliver powerful market information, insightful analysis and targeted recommendations to Fortune 2000 firms to harness the power of global business development.

Since 1997, Brown-Wilson has been recognized as a Top 25 international market research firm, specializing in the technology, healthcare, pharmaceutical, procurement, higher education, finance and business services sectors.  We have served over 12,000 clients including all of the nation’s top 100 financial institutions, 300 largest hospitals, 50 top insurers, 100 top universities, and the world’s 400 largest technology firms. Our earned reputation for extreme accuracy and enthusiastic customer service keep our clients requesting our services year after year.

Brown-Wilson Group network of Market Research firms helps companies create strategies and relationships that deliver total value—improving performance and results throughout their organizations. Our flexible, collaborative approach analyzes the specifics of each business challenge. Throughout the process, we encourage collaboration between buyers and service providers to spark creativity and lay the groundwork for long-term success.

Brown-Wilson Group is committed to continuing research and analysis of the strategic issues in the global marketplace. We’ve developed specialized surveying tools, opinion mining and knowledge management systems that enable our consultants to create and share innovative approaches worldwide.



Our Global Reach

Brown-Wilson Group’s ability to combine high quality global data collection with comprehensive multi-country industry specific knowledge of analysts differentiates us from our competitors.

Our team of analysts and project managers have conducted research in more than 80 countries including all OECD and extended BRIC countries.

Our global research capabilities cover the following regions/countries:

  • North America (USA, Canada, Mexico)
  • South America (Brazil, Argentina, Chile, Peru)
  • Western Europe (Germany, UK, France, Greece, Italy, Spain, Czech Republic, Sweden, Netherlands, Norway, Denmark, Finland, Austria, Switzerland, Belgium)
  • CEE and CIS (Russia, Israel, Poland, Serbia, Turkey, Ukraine, Estonia, Latvia, Lithuania)
  • Middle East and Africa (South Africa, Egypt, Morocco, Tunisia, UAE, Saudi Arabia, Qatar, Oman, Bahrain, Kuwait)
  • Asia (Japan, China, India, Korea, Taiwan, Indonesia, Australia, New Zealand, Singapore, Philippines, Malaysia)
Industries We Serve

Brown-Wilson Group offers customized market intelligence and research services across a number of industry verticals. We have extensive experience in conducting market intelligence, competitive intelligence and benchmarking, opinion mining, and  customer intelligence assignments in the area of Outsourcing, Information Technology, Telecommunications, Industrial Manufacturing, Financial Services, Insurance, Hospital/Healthcare, Medical Device & Pharmaceuticals, Energy and Transport, Higher Education, Philanthropies and Charities, Government and Public Sector, Consumer and Retail  and a host of other verticals. 




A team of dedicated and experienced professionals leads Brown-Wilson Group. Through our various transitions, the management team has remained essentially the same.  Additions to our leadership team have come as new divisions developed and new areas of research grew. Each leader is dedicated to the original vision of providing our clients with accurate information and the highest level of service available in the industry.


Douglas Brown – Senior Partner/Founder

Doug BrownDoug Brown is a founder of Brown-Wilson Group. As a worldwide recognized thought leader in technology and services marketing, he is a frequent speaker and presenter for industry associations, agency networks, universities, and business conferences. He is author of the bestselling book,

The Black Book of Outsourcing,

ranked by Amazon as one of the top ten books on Leadership, published by John Wiley & Sons. The Black Book of Outsourcing was recently included as #70 on the 100 Best Business Books compiled by international media editors.

Based on his global expertise in the area of business development, client experience polling, customer satisfaction surveys and quantitative market research, Doug has authored numerous articles in the business and marketing trade press and has been interviewed and quoted by such diverse newsgathering organizations as The New York Times, Wall Street Journal, The Economist, Bloomberg News, The Guardian, Fortune, Newsweek, TIME, Chicago Tribune, Washington Post, Toronto Globe & Mail, Bloomberg Business Week, Japan’s Nikkei News and other mainstream media publications. He is also a frequent contributor to leading business publications including CIO Magazine, Wall Street Journal, Forbes, Investors’ Business Daily and Financial Times. He is a frequent guest writer for other popular blogs focused on marketing leadership and management.

Before forming Brown-Wilson Group, Doug launched his career in New York, Houston and Washington DC as an operations executive, technology and services sales leader and strategic consultant in the pharmaceuticals, healthcare, hospital and managed care industry.  


Scott Wilson – Senior Partner/Founder

Scott WilsonScott Wilson is one of the world’s thought leaders in the area of innovation, quality and improvement of outsourcing, particularly professional services. He is the co-founder of Brown-Wilson Group, dedicated to value-based marketing principles to professionals around the world.

As a frequent speaker at events and conferences, and a consultant to professional service firms on implementing innovation and business strategies his work takes him around the world.

He brings over 25 years’ experience of ground-breaking innovation and business development consulting, particularly in the advertising, printing, communications and technology industries.

He is the co-author of the best-selling outsourcing and leadership book ever written,

The Black Book of Outsourcing.

The book has been ranked #1 on various bestseller lists including WSJ and Amazon,  and has been translated into eight languages. Scott has toured the world, spreading his innovation and global business development message to outsourcing and procurement professionals in eighty countries. He has been on the advisory board of Emerald Group Publishing Outsourcing Journal for the past seven years.